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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 31233
Experience:  Extensive Smartphone Issue Resolvement
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Can not add on AOL to my phone

Customer Question

Can not add on AOL to my phone
Submitted: 10 months ago.
Category: Smartphones
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please the make and model of the Phone.

And are you trying to add AOL Mail?

and whats the error you receive?

Thank you

Customer: replied 10 months ago.
Samsung Galaxy grand prime
Expert:  Richard replied 10 months ago.

Thanks, ***** ***** the rest of the information please.

What is the error you receive when you try to add your AOL email account to the phone?

If you want, and its easier I an call you?

Customer: replied 10 months ago.
It says authenticity failure
Expert:  Richard replied 10 months ago.

Thanks, ***** ***** an issue with your password.

Can you reset the password ***** please

https://i.aol.com/account/password/start

then once the password ***** ***** use this new password ***** then phone.

Let me know the results please.