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Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 10527
Experience:  Experience with iPhone and other Smartphones
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Screen is locked on itunes after update tried to plug in

Customer Question

screen is locked on itunes after update tried to plug in iphone to computer but computer will not recognize iphone. i do have itunes on computer what is wrong. cannot use my phone till i get this cleared up iphone4s
Submitted: 1 year ago.
Category: Smartphones
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Disconnect the iPhone from your computer. Then press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

If you are still seesing USB cable pointing to iTunes icon, then that screen indicates that the firmware/software of your iPhone is corrupted. Your only option is to force-restore the iPhone to factory settings through iTunes application (from computer) by putting it to DFU (Device Firmware Upgrade) mode, which will erase everything from it.

But if you've backed up your iPhone to iTunes on your computer or iCloud, then you can restore all your data back after restoring your iPhone from iTunes/iCloud. You can also redownload all your past purchases for free using the same account.

Follow the steps below to restore your iPhone by putting it to DFU Mode.

First download and install latest iTunes on your computer from here (ignore if you have latest iTunes) : https://www.apple.com/itunes/download/

Then connect the iPhone to your computer with the USB Cable.

Open iTunes application on your computer.

On your iPhone press and hold the Home button and the Power button at the same time.

After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPhone in recovery mode.

Click OK or Restore

Remember, it may take a while to restore the iPhone (the iOS firmware has to be downloaded, you will see the Download button at the top right corner of iTunes screen. Click it to see the time remaining)

Please let me know if that didn't work, so I will continue to help you until we fix the problem.

Expert:  Ashik replied 1 year ago.

Hi there, I'm just checking. How is it going ?

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