Hello. My name is Joel. Thank you for your question. I can help you resolve your problem. What are the models of your devices?
Hello, one is a Samsung Galaxy S5 sport and the other is an iPhone 6 Plus. It appears it's not due to our wifi network at home either because it happens when we're away from home and when we are home but disable wifi
Texts messages on Android devices are always carried on the cellular network, so disabling wifi and resetting the router would have no effect on those. There are two types of text messages on iphones. I have no experience with the type that is unique to Apple, so I am not sure about them. I believe that the problem is related to your location, even though you say that it occurs both at home and away from home.
Who is your wireless carrier, and what is your location?
What are the makes and, models, and locations of the other two smartphones on your plan?
Thanks for your reply. I'm giving up on this. I'll just go to the store. Thank you for your time.
Okay, good luck. Please let me know if you need any more help.