Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What is the model and make of your phone ?
We have two options in here. If you want, I can remotely connect to your Computer and fix the issue myself or show you how to do this while you watch. This is an optional additional service.
Or I can give you instructions in here. So you can follow them to solve the issue. Which one do you prefer ?