I'm sorry about the issue. Please try the following:
- Open the Settings app icon, then open option Touch ID & Passcode (scroll down as needed)
, then select the option Turn Passcode Off, then touch Turn Off to confirm
, then try to restore the backup again.
- If that does not work, please try:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
You can also see the video instructions at the website below; it may be easier:
When you are available, please type at the box below, then click on the Reply button below to communicate with me. Thank you.
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