I'm sorry about the issue. Does this issue only occurs when you open email on your computer?
What's the version of your Office / Outlook version, such as 2003, 2007, 2008, 2010, 2011, 2013, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
In Outlook 2007 and Outlook 2010/2013 in Windows computer:
In Outlook 2003 and older on Windows computer:
For Outlook on Mac computer:
When you are available, please reply at the box below to continue troubleshooting. Thank you.