Hello. My name is ***** ***** I can help you with your problem. Unfortunately, the only way to unlock your iPhone is to do a factory reset. This will cause loss of all personal data, such as music, photos, contacts, etc. If you have you backed up your iPhone, you will be able to restore it. Are you prepared to proceed with the factory reset?
What is your computer operating system? pc or mac?
Okay. If you are not satisfied with my answer, you can contact Customer Service for a full refund. Thank you for choosing Just Answer.