My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
follow these steps please:
Press and hold the + and – volume keys and the power button for about ten seconds.
All three buttons are on the top edge of the tablet. After you press them for a time, the system will shut down.
Wait a few seconds and then press and hold the power button.
The PlayBook restarts. .
Please let me know if this does not work or if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!