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p0llinate
p0llinate, Customer Service
Category: Smartphones
Satisfied Customers: 20373
Experience:  Smartphone expert including HTC, Droid, iPhones, Blackberry
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My son has a IPhone 6S. He has forgotten the passcode. All

Customer Question

My son has a IPhone 6S. He has forgotten the passcode. All of his information is in the new phone. Can someone at the store reset the pass code so he will not have to buy a new phone?
Submitted: 12 months ago.
Category: Smartphones
Expert:  p0llinate replied 12 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

There is no need to buy a new phone. You can't reset the passcode to a new one,

but you can "restore" the phone, basically deleting everything from it and starting over as if it were a new phone.

The intent is that after you do the factory reset, everything is wiped out, and then restored from either an itunes (computer) backup, or backed up from the icloud servers.

As long as his data is backed up to either of these, there will be no problem.

Plug the phone into the computer via usb cable, open itunes, click on the phone, then Restore Device, and follow the prompts.