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Jason Jones
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 14357
Experience:  Several years experience in both smartphone setup and sales.
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Somehow my phone updated and then locked me out I called

Customer Question

Somehow my phone updated and then locked me out I called metro and they gave me 2 separate coded one to unlock the phone and one to unlock sim it unlocks the phone until the phone is turned off again it's asking for puk code but it doesn't work I have a new sim card i don't know why I can't just use that pleeeesaase help
Submitted: 12 months ago.
Category: Smartphones
Expert:  Jason Jones replied 12 months ago.

Hello,

I am the person that will be helping you today.

The only people that have the correct PUK code for your SIM Card is your phone service provider. You will have to call them and get that PUK code from them. They are the only ones that have the SIM Card/PUK database for their business.

I will be standing by.

Thank you,
Jason

Customer: replied 12 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jason Jones replied 12 months ago.

May I ask for your phone service company's name?