I'm sorry about the issue. Please try the following fix:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=34v8HMC9B98
Please reply at the box below to continue troubleshooting. Thank you.
I'm sorry; we guarantee our service, so don't worry. Did you follow the exact steps? Did you watch the video? Are you stuck at any step?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can I connect remotely to your computer, so I can fix your iPhone directly through your computer together with you?
Don't worry, we guarantee our service. Please reply at the box below. Than kyou.
When you have done the steps correctly, it will not ask for passcode; it will let you do factory restore / reset in the iTunes program on the computer without requiring the passcode. You may have to try a few times. Please watch the video instructions at the website below: