Smartphone Questions? Ask A Smartphone Technician for Answers
I am the person that will be helping you today.
How may I help you today with your iPhone 5s?
I will be standing by.
You need to take off "which one"? I'm sorry, I do not understand.
Do you have access to the email address that is currently showing as the Apple ID?
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
We don't have to do the remote, if you don't wish to. You may reset the Apple ID password ***** following the instructions below.
Please, follow the instructions below:- Click the following link: http://iforgot.apple.com/- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.- Fill out all of the requested information on the resulting screens and continue.
Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.
If all else fails, you can call them at: (800) MY-APPLE(###) ###-####
Why doesn't it work?
I am asking you what problems you had. What happens when you follow my instructions?
You entered the full email address that is currently locking you out of the iPhone and it says not found?
In that case, create a new Apple ID using that email address. After that is complete, use the password ***** you set on the account.
Oh. That is why I asked if you had access to the email address in the beginning.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Can you clarify some information, please? Originally you said you have access to the email used to create the account and then later said it is not functioning.