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Rusty
Rusty, Technician
Category: Smartphones
Satisfied Customers: 5842
Experience:  Specialize in Android and iPhones. How may I help you?
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I have family map on my iPhone 6 .On my daughters

Customer Question

I have family map on my iPhone 6 .On my daughters location,it says paused location. What does that mean? How do we fix this?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. Someone turned off her location services. You'll have to get your hands on the phone to turn it back on. Go to settings, then location services. At the bottom, tap share my location. You'll see the button to turn on the location sharing. When you turn that on, her location will show up.

That feature is there for when you don't want to be tracked. When you turn off your location services, it's impossible to find the location of that phone.

Expert:  Rusty replied 1 year ago.

Hello, my name is***** an iPhone sits for a while, it will pause the location until she is moving again. You may want to turn off her location and turn it back on if it is not working properly.

If that doesn't offer a permanent solution, do a factory reset on the phone through iTunes. That should fix it for good.