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Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9266
Experience:  Expert in service and repair of all Smartphones.
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I have iPhone 5. During a tour I gave my iphone to a little

Customer Question

I have iPhone 5. During a tour I gave my iphone to a little boy from the states he was in our group. It turn out that in order to download games from itune he creat an account with email id @yahoo.com and probably a password. The Tour end and i don't know this boy and what password ***** put in my phone. Butb it Turn out that this id get over my iphone and everything i try to do it demand a password ***** i haven't. i tried to sent him an email to this adrress butit does׳'t working. So the outcomeoo is that i can't use this iphone anymore.
Is rhere anybody who can help me to solve this problem? Thanks
Tt
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Submitted: 1 year ago.
Category: Smartphones
Expert:  Randy replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that happened.

There might be a solution for this.

Have you tried going to settings, then icloud, then see what the name and email is that is at the top? Let me know please.

Customer: replied 1 year ago.
Hello Randy,The name and the email on the top is
Shoshana Liliana...***@******.***
The mail that took over my iphone
Customer: replied 1 year ago.
Thanks
Customer: replied 1 year ago.
Sorry i gave you a wrong id/email. The right one is:***@******.***Irit
Customer: replied 1 year ago.
Randy???
Expert:  Randy replied 1 year ago.

okay, thank you. let me check on that please.

Expert:  Randy replied 1 year ago.

okay, tap on that name >***@******.*** and then scroll to the bottom and tap remove.