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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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I have an LG Smartphone and ever since I got this phone, my

Customer Question

Hi, I have an LG Smartphone and ever since I got this phone, my gmail account continually goes offline and doesn't receive or send emails. If I log out of Gmail and log back in, it will do a one time receive and let me respond...but then immediately goes offline again. I am having to continually log out and back in to receive in emails. Any ideas??
Submitted: 1 year ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you use the app called Email or Gmail for gmail email?

If you have a windows or mac computer, is your gmail currently working fine on the computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
My gmail works fine on any computer... and I use Windows. I go to Google Chrome, type in www.Gmail.com and then log into Gmail
Expert:  Viet-Smartphone Tech replied 1 year ago.

Open the Gmail app icon on the phone, does it work? Thank you.

Customer: replied 1 year ago.
I'm trying that. How do you go incognito in that app?
Expert:  Viet-Smartphone Tech replied 1 year ago.

There is no incognito in that app. Do you mean when you use gmail in Chrome in incognito mode on the phone, then it has issue? How about when in normal mode in chrome on the phone? Please let me know. Thank you.