My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
What type of account do you have?
What is the account that you want help with?
I am sorry about the confusion. I only have access to the information on this screen. I can help you with the Apple Id if you still need it.
let me know if you still need help please.