Smartphone Questions? Ask A Smartphone Technician for Answers
Hello. My name is Joel. I am very sorry for your loss. What is the make and model of your daughter's phone?
Who is your wireless service provider?
It is normally not possible to access the phone without a password ***** pin. The usual remedy is to do a factory reset on the phone. However, this will wipe clean all the personal data that you are attempting to recover. Are you able to use the keypad at all?
I have been researching the issue to find a unique solution. One suggestion that I found was to call AT&T Customer Care and ask them if they can unlock the phone for you. I apologize for the fact that I cannot be of more help.
The agents on the telephone are more knowledgeable than the staff in the stores, because the former are predominantly trained for service and the latter for sales.
They are very busy on Mondays. You can let me know what happens tomorrow.
Sounds like a good plan. Good luck with that. Please let me know.
Roger that. Again, I am very sorry for your loss.
You are welcome. I understand that you are trying to figure out what happened.
I ddi not mean to say that I could possibly know what it must be like for you. I could talk to you off the site about it.
No. There is no charge unless you rate my services, and you should not give a rating in this case, because no services have been provided. If you have made a deposit, you can contact customer service for a refund. (I only get paid when I receive a positive rating.) Have a good night.