Smartphone Questions? Ask A Smartphone Technician for Answers
Hi, my name is ***** ***** certified professional with over 10 years experience. I will be glad to try and assist you with this. I am sorry this happened. This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 30 seconds or until the Apple logo appears on the screen, then release both buttons. Then allow the iphone to power on normally.
Let me know if this doe not work please.
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Follow these steps if the above fails please>
Please follow these steps, make sure that you have the latest version of itunes installed on your computer>>>click here for itunes download<<