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Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9618
Experience:  Expert in service and repair of all Smartphones.
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I can't unlock or shut off

Customer Question

I can't unlock or shut off
Submitted: 1 year ago.
Category: Smartphones
Expert:  Randy replied 1 year ago.

Hi, my name is ***** ***** certified professional with over 10 years experience. I will be glad to try and assist you with this. I am sorry this happened. This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 30 seconds or until the Apple logo appears on the screen, then release both buttons.

Please let me know if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!

Expert:  Randy replied 1 year ago.

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