Smartphone Questions? Ask A Smartphone Technician for Answers
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Who is your email provider ?
What about normal email messages without any attachments ? Does they deliver ?
Can you send one email from your phone to yourself and check if you can receive it ? This is to ensure that the outgoing server is working properly
Of course we can. You have to reply here. When you are back, just post a reply here and we can continue then.
Talk you later
Unfortunately I will not be able to call you now as I'm also providing support for other clients in here. But I will help you here without any additional payment.
Can you do this please ? Send one email from your phone to yourself and check if you can receive it. Let me know.
I will give you step by step instructions here. But first I want to know whether your outgoing server is working or not. Can you check it please ?
But can you send emails from your phone without photos attached
Sure. Open Mail. Compose a new email. Write your own address on To field and send. Do you receive it ?
Let me know.
It is with the outgoing server. Lets change it.
What is the suffix of your email address that comes after @ part ?
Is this POP or IMAP account ?
Let me check the settings and get back to you
Lets do this step by step. On your iPhone, go to Settings > Mail, Contacts, Calendars. Tap Comcast account. Tap your email next to account. This will bring some advanced settings.
What do you see there ?
Can you delete all servers from there ?
Swipe left or right over the SMTP server and do you see delete button ?
Click Add Server there. Then add with these values
Host name = smtp.comcast.net
Username = full comcast address
password = your password.
Let me know once you did that
Should we delete the account and add it back ?
Delete the username and password ***** Then re-enter it. Let me know.
Ok, we can continue later. If the above doesn't work, then we can delete the account and add it back. This will re-establish the connection with server.
Could you please what was the issue ?
Please contact***@******.*** to cancel this question and cancel membership.