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John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 2949
Experience:  20+Yrs in the computer/electronics service industry
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Screen is frozen and won't turn off. It's an iPhone 6plus.

Customer Question

Screen is frozen and won't turn off. It's an iPhone 6plus.
Submitted: 1 year ago.
Category: Smartphones
Expert:  John T. F. replied 1 year ago.

Hi!

First, let’s attempt resolving this issue with your Apple device by trying a hard reset, then proceed from there if that does not resolve the problem:

Disconnect the device from it's cord, if plugged in.

Press and hold your Sleep/Wake button (on the top) and Home button (on the front) together for around 10 seconds.

When the Apple logo appears, release both buttons.

The next thing you should see after the Apple logo is the home screen a few minutes later.

If the above does not work, plug it straight into a power outlet and try again.

Thanks,

John

Customer: replied 1 year ago.
Thanks. It worked.
Expert:  John T. F. replied 1 year ago.

You are very welcome!

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John