How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 31329
Experience:  Extensive Smartphone Issue Resolvement
32989067
Type Your Smartphones Question Here...
Richard is online now
A new question is answered every 9 seconds

My phone is lock the pass code how ndo I unlock it

Customer Question

my phone is lock for got the pass code how ndo I unlock it
Submitted: 1 year ago.
Category: Smartphones
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the make and model of the phone please?

Thank you

Customer: replied 1 year ago.
iphone5 apple
Expert:  Richard replied 1 year ago.

Thanks

You will have to reset the iPhone, there is no other way to remove this.

To do the reset

Connect the phone to the computer and open itunes

Hold the power and home button down until you see

"iTunes has detected an iPhone in recovery mode..."

Click Restore Phone, let this complete and it should now work

Let me know the results please

Thank you

Customer: replied 1 year ago.
how can i do that
Customer: replied 1 year ago.
no itunes coming up i only see input pictures no itunes
Customer: replied 1 year ago.
im using my work laptop and i cant open itunes
Expert:  Richard replied 1 year ago.

You need to do the itunes on your copmputer

Connect the phone to the computer and open itunes

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 1 year ago.
its not up to date computer
Customer: replied 1 year ago.
i cant do it on my work computer im not at home right
Customer: replied 1 year ago.
well do it once im home.
Expert:  Richard replied 1 year ago.

sorry, your saying you do not have itunes on your computer?

And by saying work computer you mean you cannot install it?

Expert:  Richard replied 1 year ago.

just need to clarify please

Expert:  Richard replied 1 year ago.

Can you let me know please?