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Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 9929
Experience:  Experience with iPhone and other Smartphones
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I have an iphone 6 and wife has iphone 5s, after last update

Customer Question

I have an iphone 6 and wife has iphone 5s, after last update she is getting my text messages and I am not getting anything?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you both sharing same Apple ID ?

Expert:  Ashik replied 1 year ago.

It is possible that she has used your account on her iMessage. That is why she is getting your messages. On her iPhone, go to Settings > Messages. Then tap Send & Receive and delete all your Apple/iCloud IDs from there. If you use shared Apple ID, make sure you don't use it for iMessage.

If she doesn't use iMessage, then turn it off there.

Then on your iPhone, go to Settings > Messages. Then tap Send & Receive and sign in to your Apple ID and password. Make sure you don't use shared ID here.

Then on both phones, go to Settings > General > Reset and tap Reset All Settings. This will reset some settings like WiFi, bluetooth, wallpaper, ringtone etc. But this will not delete any files from the iPhone.

Then again check Settings > Messages > Send & Receive on her iPhone and make sure your account is not there.

Please let me know if that didn't work, so we can continue troubleshooting.

Remember, this is not my final answer. If my solutions didn't work please don't rate me bad or poor. Instead please reply back to me and I will continue to help you until we fix the problem or you are satisfied.

Expert:  Ashik replied 1 year ago.

Hi there, I'm just checking. How is it going ?