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Steve G.
Steve G., Technician
Category: Smartphones
Satisfied Customers: 17976
Experience:  Vice President of Electronic Repair Company
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I cant reset my password i forgot my security questions and

Customer Question

i cant reset my password ***** forgot my security questions and i cant open mail without it to recieve my new one
Submitted: 1 year ago.
Category: Smartphones
Expert:  Steve G. replied 1 year ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

I need to gather some more information from you in order to help: what kind of device is this?

Customer: replied 1 year ago.
iphone 4 s
Expert:  Steve G. replied 1 year ago.

Ok, just so I fully understand, is it the phone's lock code you have forgotten or the password ***** your email?

Customer: replied 1 year ago.
password ***** email
Expert:  Steve G. replied 1 year ago.

Ok. Understood. Who is your email provider? Gmail? Yahoo? Someone else?

Customer: replied 1 year ago.
icloud
Expert:  Steve G. replied 1 year ago.

Ok, and I assume that you are unable to log into www.icloud.com on a computer or laptop??

Customer: replied 1 year ago.
sure i can
Expert:  Steve G. replied 1 year ago.

Ok, can you access your mail when you do that then?

Customer: replied 1 year ago.
no i dont know the password
Customer: replied 1 year ago.
no i dont knowpassword ***** my apple id pass
Expert:  Steve G. replied 1 year ago.

If you don't have your ID or PW how do you log into www.icloud.com??

Customer: replied 1 year ago.
i know my apple id but no pw
Customer: replied 1 year ago.
appleshut down my pw for security reasons
Expert:  Steve G. replied 1 year ago.

Ok so can you or can't you log into iCloud.com on a laptop or computer?

Customer: replied 1 year ago.
no
Expert:  Steve G. replied 1 year ago.

Ok, hold on please.

Expert:  Steve G. replied 1 year ago.

Why can you not answer the security questions? Have you forgotten what you originally answered?

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