Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.
I need to gather some more information from you in order to help: what kind of device is this?
Ok, just so I fully understand, is it the phone's lock code you have forgotten or the password ***** your email?
Ok. Understood. Who is your email provider? Gmail? Yahoo? Someone else?
Ok, and I assume that you are unable to log into www.icloud.com on a computer or laptop??
Ok, can you access your mail when you do that then?
If you don't have your ID or PW how do you log into www.icloud.com??
Ok so can you or can't you log into iCloud.com on a laptop or computer?
Ok, hold on please.
Why can you not answer the security questions? Have you forgotten what you originally answered?