Smartphone Questions? Ask A Smartphone Technician for Answers
Hi there and welcome
Can you hold the power and home button for about 10 seconds until you see the Apple Logo, then release.
Let the iPhone restart and when it has, tell me if you can not send out text messages please.
What happens when you try to send an iMessage?
If it is sending via text, it means then that either they do not have iMessage or you have not internet on the phone.
But you replied with "nothing" so I am not clear sorry how you know its not working correctly.
It may have.
Can you go to Settings, General, Reset, Reset Network Settings.
Let this complete then try to send a message to your Daughter
Tell me if it is then received please.
Green is for SMS, so its not sending via iMessage.
But is there a reason you did not do my last instructions?
yes, please do this and tell me if it now sends via iMessage.
If you open Safari, are you able to view web pages?
And what phone does your daughter have?
ok, it needs to have internet to work, can you go to Settings, Wifi and connect to your wifi network
Then try to send a message.
Let me know the results please.
And no you are not :)
ok, press on the wifi connection and disconnect
Then hold the home and power button for 10 seconds till you see the apple logo.
Release and connect again to your wifi network (if you do this right it will ask you for your wifi password)
Connect and then tell me if safari now works please.
how do you mean it went right to the wifi?
Did you disconnect it as I asked as if you did it would ask for the password ***** when connecting.
It looks to be an issue on her phone as if others are getting it in Blue it is working for you.
Can you have her do the steps on here phone we have done on yours please via the restart (home and sleep buttons)?
ok, and is it now functioning?
ok, but the issue is now on here phone so the instructions I gave you for this phone you have to do on hers as yours is now working as proven by other recipients.
I have marked this question to never close, so when you do do the instructions on her phone, if you have any problems, let me know here
If you would like any additional information or assistance, please do not hesitate to let me know.
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