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Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 9928
Experience:  Experience with iPhone and other Smartphones
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I am not savvy as I am 67 years old. Last night I pushed

Customer Question

I am not savvy as I am 67 years old. Last night I pushed button for an update. Soon it said to slide for upgrade. I have pushed home and power button at same time for 15 seconds. It showed the Apple and then goes back to slide for upgrade. Can't turn off either
Submitted: 1 year ago.
Category: Smartphones
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

The firmware/software of your iPhone has been corrupted during the update. Your only option is force-restore the iPhone to factory settings through iTunes by putting it to recovery mode, which will erase everything from it.

But if you've backed up your iPhone to iTunes on your computer or iCloud, then you can restore all your data back after restoring your iPhone from iTunes/iCloud. You can also redownload all your past purchases for free using the same account.

Follow the steps below to restore your iPhone by putting it to recovery mode.

First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/

Then connect the iPhone to your computer with the USB Cable.

Open iTunes application on your computer.

On your iPhone press and hold the Home button and the Power button at the same time for 10 seconds or until your iTunes shows a message telling you that it has detected an iPhone in recovery mode.

Click Restore or Restore and Update button.

Note : Put it to recovery mode while connected to computer and also in recovery mode your iPhone will show USB cable pointing to iTunes logo. And it will take a while to restore it.

Please let me know if that didn't work, so I will continue to help you until we fix the problem.

Remember, this is not my final answer. If my solutions didn't work please don't rate me bad or poor. Instead please reply back to me and I will continue to help you until we fix the problem or you are satisfied.

Expert:  Ashik replied 1 year ago.

Hi there, I'm just checking. How is it going ?