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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 31127
Experience:  Extensive Smartphone Issue Resolvement
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I forgot my pass word had updates now my phone is locked &

Customer Question

i forgot my pass word had updates now my phone is locked & unusable im 84 not real good on all this new stuff. help
Submitted: 1 year ago.
Category: Smartphones
Expert:  Randy replied 1 year ago.

What is the brand and model of your phone?

Customer: replied 1 year ago.
4s iphone
Expert:  Randy replied 1 year ago.

okay, do you know your Apple ID user name/email?

Customer: replied 1 year ago.
no
Expert:  John T. F. replied 1 year ago.

Hi,

can you tell me the exact text as it appears on screen?

John

Customer: replied 1 year ago.
it asks for email & pass word i dont remember my pass word
Expert:  Richard replied 1 year ago.

Hi there,

I see your last expert has opted out I will work with you on this.

Can you click on my link please

https://iforgot.apple.com/password/verify/appleid

And reset your password *****

Once done, then use this new password ***** the phone to unlock it.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Expert:  Richard replied 1 year ago.

Hi there, did you have trouble with my instructions?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 1 year ago.
no more money i havent received anything for my last money except for a big runaround
Expert:  Richard replied 1 year ago.

ok, but can you tell me please if you did the instructions I gave to fix this as this is still not clear.