What is the brand and model of your phone?
okay, do you know your Apple ID user name/email?
can you tell me the exact text as it appears on screen?
I see your last expert has opted out I will work with you on this.
Can you click on my link please
And reset your password *****
Once done, then use this new password ***** the phone to unlock it.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
Hi there, did you have trouble with my instructions?
ok, but can you tell me please if you did the instructions I gave to fix this as this is still not clear.