Hi there and welcome
You need to remove the apple from the address so only input
Tell me if it then adds please
ok, do the following steps please
Name : Just give a name
Address : Yahoo mail address
Password : Yahoo mail password
Description : You can type a description for your mail
Host Name : imap.mail.yahoo.com
User Name : Yahoo mail user name
Host Name : smtp.mail.yahoo.com
User Name : Yahoo mail user name (Optional)
Password : Yahoo mail password (Optional)
This completes it and it will then be added to your phone
Let me know the results please
ok, go to the App Store and download the app Yahoo Mail
Open it and sign into this and check your emails and tell me if you can please
Ok, wanted to make sure you still had access
When doing my instructions you see the option for SSL
Try by on the incoming server setting it to Off. If it fails, do this also for the outgoing server
Does it then connect?
It should be seen when your setting it up on the phone.
It may be your phones firmware is corrupted.
Do you have data on the phone you need to keep? Or have you backed up the phone?
yes, when you do the server settings
See on this page
About 3/4 down the page
You cant, it should just be there which is why It points to an issue with the firmware
This is why I need to know
This may be if you have an old one, but regardless you want to back up.
On your computer go to www.itunes.com
Install itunes and when installed, open it and connect the iPhone to the computer
Then in iTunes, click File > Devices > Back up
Backup the iPhone and when it has finished, disconnect the iPhone
Then go to Settings, General, Reset, Erase all content and reset settings.
Let this complete then setup the iPhone again.
Once setup, then try to add the Yahoo account and let me know if it now adds please
If it does not, then update your firmware if asked, then try again
This will remove firmware as causing this issue, so let me know the results
ok, for now then use the Yahoo App
But I ask, please backup soon as something is not right on the phone, you should not be having such a headache adding the yahoo account.
I have marked the question to never close so let me know if you have any problems after doing the instructions
Travel safe and if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
They may block for this specific account, but we only know once we do the reset