Hi there and welcome
To confirm, are you meaning so you can us it with another provider?
ok, we are not an unlocking service, but a technical support desk. I can tell you what you need to do, but need to make sure you understand this please.
ok, who is it current locked to? Which provider?
ok, normally they are not locked
How do you know its locked?
ok, calling 1300 555 100 and request the phone is unlocked as they are very good at doing this.
Let me now the results please