Hi there and welcome
Can you go to the below site
Sign in with your ID and then wipe the Passport which will then release the ID to use on the Q10
Let me know the results please.
ok, but you do not needed it to start for this, the instructions I gave you do on the computer, even if it cannot communicate it to wipe it it will release the ID to be used on other devices.
so the issue is now deleting the ID already in use on the Q10?
ok, hold the power on it till it powers off, then power it on.
What then happens?
No, you have to use your own one, but your saying the Q10 will not start?
ok, then get one here and then use it for the email please
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
no you wont until you sign into the Q10 with the same BBID you used on the Passport.
by wiping the Passport as per my initial instructions
Did you do this? As I assumed you did and had no issues as you did not mention this.
ok, then it would not show this unless the passport was registered with this ID. Your 100% sure this is the ID you used when signing into the site?
ok, then until you get the Passport back and can wipe it, you will have to use a different ID which won't allow you to load the backup.
The Passport did not update the Blackberry servers and as such, you cannot remove the ID on it
Its one of the flaws in the blackberry system sorry.