How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 2840
Experience:  Experience in supporting and using smartphones.
51110040
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

I have seemed to have lost the vast majority of my contacts.

Customer Question

I have seemed to have lost the vast majority of my contacts. Their name appears when I start typing it into the To field, but all of them have been put to 'other.' Please advise as to how, if @ all, to retrieve them. Thanks!
Submitted: 1 year ago.
Category: Smartphones
Expert:  Vinod Menon replied 1 year ago.
Hi
I am Vinod. I will try my best to help you resolve this issue.
Do you use iCloud? How long have you been facing this issue?
Thank you
Vinod
Customer: replied 1 year ago.
This issue just started. It looks like I have list a group in my 'Groups' location. I remember there being more than two of them.
Expert:  Vinod Menon replied 1 year ago.
Let's go to the "contacts" app on your phone.
There, click on "groups" to the top left. There, do you have anything called "show all contacts"? If you do, select that and click on "done" at the top right.
Let me know whether that resolves your issue.
Customer: replied 1 year ago.
I do use icloud. I tried deleting/restoring it. As I said, if I type in a contacts name when I want to text, I can see the contact, but their info has gone to 'other.'
Customer: replied 1 year ago.
The groups are only showing a very small portion of my contacts that were there no more than an hour ago.
Expert:  Vinod Menon replied 1 year ago.
Let's try a reset.
Press and hold the power button and home button together until you see an apple logo.
Let me know whether that resolves your issue.
Customer: replied 1 year ago.
It is showing that I have two text messages, but I cannot find them when I open the text icon.
Expert:  Vinod Menon replied 1 year ago.
Please try a simple reset. Your phone may have frozen on the messages.
Press and hold the power button and home button together until you see an apple logo.
Let me know whether that resolves your issue.
Customer: replied 1 year ago.
The reset has done nothing. Same limited number of contacts. Now I received an email stating that I have lost 'Find your iPhone' ability. No clue how I have done this.
Expert:  Vinod Menon replied 1 year ago.
Let's go to settings - iCloud and let me know if contacts and find my iPhone is turned on.
Customer: replied 1 year ago.
Both on.
Expert:  Vinod Menon replied 1 year ago.
Let's check if contacts are in the cloud.
From your computer, let's go to the following website
www.icloud.com
Sign in with your iCloud id and password. Let me know if your contacts are in there.
Customer: replied 1 year ago.
I should do this from a computer or can I do this from my iPhone?
Expert:  Vinod Menon replied 1 year ago.
We need to try that from a computer as the iPhone does not allow a browser access to cloud.
Customer: replied 1 year ago.
I am not in a position right now to get on a computer. It may be a few hours until I am on one. How can I resume this thread them?
Expert:  Vinod Menon replied 1 year ago.
You can bookmark this webpage and get back to me anytime.
Customer: replied 1 year ago.
I will effort getting to a computer soon. I will get back w/ you. Thanks so much for your efforts up to now.
Expert:  Vinod Menon replied 1 year ago.
No worries. Take your own time
Expert:  Vinod Menon replied 1 year ago.
Hi
Did you get a chance to check your iCloud account through the computer?
Customer: replied 1 year ago.
I will be able to do so much later this evening.
Expert:  Vinod Menon replied 1 year ago.

no worries, take your own time. I was just checking.