Welcome to Justanswer.com, my nae is Dustin and I will do my best to assist you.
To start with, I need to know who the account was with where your having problems accessing your old account?
Facebook, Twitter, Gmail.com, AOl.com, Yahoo.com, etc ?
Also, are you trying to access that account from a phone, tablet, Windows computer or a Mac ?
Thank you for your response,
what type of servicd are we talking about ? phone ? skype ? magicjack? some sort of web video calling ?
from what company ?