How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 33108
Experience:  Extensive Smartphone Issue Resolvement
32989067
Type Your Smartphones Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a blackberry 10 smartphone, is two years old. People's

Customer Question

I have a blackberry 10 smartphone, is two years old. People's phone # ***** are coming up as other people's names, as well phone numbers are going on other people's names. As well some information , such as names is just gone.
Submitted: 1 year ago.
Category: Smartphones
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Go to Hub -> Messages (Select Messages Folder) -> Highlight the date -> select Delete -> Confirm Delete All
that will erase everything from the call log, then have someone call you and see if you still have the problem.
Let me know the results please
Customer: replied 1 year ago.
There is no message folder in the hub
Expert:  Richard replied 1 year ago.
ok, this is the Q10 or Z10?