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Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9487
Experience:  Expert in service and repair of all Smartphones.
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My iphone keeps crashing when i plug into itunes on computer.

Customer Question

My iphone keeps crashing when i plug into itunes on computer. now it is frozen. what do i do?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Randy replied 1 year ago.
I am sorry this happened. This could be a glitch in the software and the iPhone needs to restore.
Please follow these steps,
Connect the USB cable to the iPhone, but leave the other end of the cable disconnected from your computer's USB port.
press and hold the Sleep/Wake and Home buttons at the same time.
When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, connect the USB cable to the computer. The device should turn on.
Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
Then use iTunes to restore the iPhone.
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