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Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9532
Experience:  Expert in service and repair of all Smartphones.
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My iPhone does not see my denon receiver as a device in the

Customer Question

My iPhone does not see my denon receiver as a device in the Spotify connect
Submitted: 1 year ago.
Category: Smartphones
Expert:  Randy replied 1 year ago.

Hi, My name is***** will assist you. Do you have the Premium spotify app installed on the iPhone?

What is the model number of your receiver?

Customer: replied 1 year ago.

Yes I have a premium account

The Denon is AVR-X2100W

In the past I could see it on my iPhone but now it does not work

I thought it was a wifi issue as the strength is not great in my house

but got a better router and now the signal is much better

I saw it on phone first day I connected to the new wifi but then after that it does not show up.

Expert:  Randy replied 1 year ago.
okay, try this on the iPhone please> follow these steps>Step 1:Tap Settings.Step 2:Tap General.Step 3:Scroll down to the bottom of the page and tap Reset.Step 4:Tap Reset Network Settings.Step 5:You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.Step 6:Wait while your iPhone resets its network settings.Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart. Then reconnect to the wifi and check.
Customer: replied 1 year ago.

I have reset the phone as you instructed

I am at work now so I have to wait till this evening to see if it worked

I will let you know later.....

Expert:  Randy replied 1 year ago.
sounds good. I will be here if you need anything, just let me know.
Customer: replied 1 year ago.

AS expected, resetting my phone did not fix the issue

I have several iPads and other phones and none of them are able to see the denon as an option

I believe the issue is on the denon side

Any other suggestions?

Expert:  Randy replied 1 year ago.

Okay, have you tried resetting the Denons network settings?

Turn off the power using Power Button .
Press Power Button while simultaneously pressing TUNER PRESET CH + and TUNER PRESET CH -.
Remove your fingers from the two buttons when “Initialized” appears on the display. The connect to network again.
Customer: replied 1 year ago.

I will try this tonight

Expert:  Randy replied 1 year ago.
Sounds good.