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Ask Ashik Your Own Question

Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 9926
Experience:  Experience with iPhone and other Smartphones
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I have a new Iphone 4s and it wipes out my emails from all

Customer Question

I have a new Iphone 4s and it wipes out my emails from all folders except sent...also got a new computer around the same time.
It gets all my emails, phone does not
Submitted: 1 year ago.
Category: Smartphones
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Who is your email provider ?
Customer: replied 1 year ago.
Comcast
Expert:  Ashik replied 1 year ago.
Is this a POP account or IMAP account ? Can you call Comcast and confirm it ?
Also, have you tried deleting the account and adding it back ?
Customer: replied 1 year ago.
pop/smtp
Yes, they did this in the apple store.
Expert:  Ashik replied 1 year ago.
If it is POP, then the emails will not be synced to multiple devices. If they are downloaded to your computer, then they will not download to your iPhone and vice versa. Lets try switching it to IMAP.
On your iPhone, goto Settings > Mail, Contacts, Calendars. Select your email account and delete it.
Then add the account, select Other and use the following information to add your account.
Username - your full email address
password ***** your email password
Incoming server: imap.comcast.net
Outgoing server: smtp.comcast.net
Authentication ON
Incoming Port: 993 with SSL ON
Outgoing Port: 465 with SSL ON
Please let me know if that didn't work, so we can continue troubleshooting.
Customer: replied 1 year ago.
It will not take my password ***** way
Customer: replied 1 year ago.
Can we continue tomorrow? I have to go to bed now.
Expert:  Ashik replied 1 year ago.
Yes, we can continue tomorrow. Add a bookmark of this page, so you can get back to me later.
Customer: replied 1 year ago.
ok, not getting email at all on my phone now
Expert:  Ashik replied 1 year ago.
Delete the email account again, then add it back. This time, use this incoming server --> mail.comcast.net
Let me know how it goes.
Customer: replied 1 year ago.
I forget how to delete it
Customer: replied 1 year ago.
should fetch new data be on push?
Expert:  Ashik replied 1 year ago.
On your iPhone, goto Settings > Mail, Contacts, Calendars. Select your email account and delete it.
Then add the account, select Other and use the following information to add your account.
Username - your full email address
password ***** your email password
Incoming server: mail.comcast.net
Outgoing server: smtp.comcast.net
Authentication ON
Incoming Port: 993 with SSL ON
Outgoing Port: 465 with SSL ON
Yes, it is push
Customer: replied 1 year ago.
it is on imap should i change it to pop
Expert:  Ashik replied 1 year ago.
IMAP is preferred. If IMAP is not working, then use POP. Try with IMAP first.
Customer: replied 1 year ago.
currently there is only an icloud account listed.
Expert:  Ashik replied 1 year ago.
Did you delete the account, then add it back using Other option ?
Customer: replied 1 year ago.
i don't think I deleted it, it was just gone. I am on the new account page
can we do this on the phone? If you can call me it would be easier. ***-***-****
Expert:  Ashik replied 1 year ago.
Unfortunately, I can't call you. Refer this article --> http://www.tdcurran.com/blog/2014/06/07/how-to-set-up-a-comcast-email
Let me know how it goes.