Still not working!
Okay, do you have iTunes on your computer?
What is the approximate purchase date of the iPhone?
Never use/probably don't have iTunes on my computer - but my husband has iTunes on his. Phone is at least a few years old - so I assume no warranty.
Are you saying it can't be fixed (at least by me)? Could this have anything to do with setting changes of some kind? What would cause this to happen, especially when playback on previous videos is normal?
I believe that it is a software issue, and a reload of the operating system will correct the problem, however there is no guarantee that the restore will fix it but it will let you know if it is software or hardware. If the restore does not correct the problem then it will be an internal hardware failure. The restore process will restore the iPhone to factory defaults and settings.You can connect the iPhone to your husbands iTunes and back up your data and then restore and update your software. Be sure that you choose your iPhone name during the back up and restore process to keep from loading your husbands data and contacts onto your iPhone. If that happens you will lose your contacts. It will work fine as long as you choose your iPhone name.>PLEASE CLICK HERE FOR INSTRUCTIONS<
My phone is currently indicating that I have a software update available - but when I click on 'Download and Install,'nothing happens. Could this update be a possible fix for the audio - or is the phone's failure to download the update (the download button is frozen, won't click) another symptom of the same problem?
When I tried to video something a few minutes ago, nothing happened when I touched the record button. I had to re-boot twice before it would work (still no audio).
Any idea what would cause a sudden software issue? Just random?
I guess I'll try the iTunes suggestion - and will let you know if it works.
Sorry! I didn't forget about you; there was a problem with my account that was just resolved.
The updates didn't fix the audio problem (in fact, it caused some new problems). I spoke to a tech at Apple, who says I should back up all of my information, and do a full reset. I haven't done it yet, but will check back and let you know if it works.