How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ITTechChris Your Own Question

ITTechChris
ITTechChris, Technician
Category: Smartphones
Satisfied Customers: 1094
Experience:  6+ years of professional experience as a IT Technician
63401584
Type Your Smartphones Question Here...
ITTechChris is online now
A new question is answered every 9 seconds

My iPhone suddenly wont record audio with video - but the

Resolved Question:

My iPhone suddenly won't record audio with video - but the audio playback works with previously recorded videos. All other sounds are also working. The phone hasn't sustained damage of any kind. I re-booted the phone and made sure that nothing is covering the microphone (there's no case/shell).

Any idea why this is happening - and how to fix it?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Randy replied 1 year ago.
Hi!
I will assist you. My name is XXXXX XXXXX I look forward to providing you with the best answer possible. Did you try this, Hold the Power button and the Home button down at the same time until the Apple logo appears, then release the buttons and allow your iPhone to reboot,
then check to see if it is working.
Customer: replied 1 year ago.

Still not working!

Expert:  Randy replied 1 year ago.

Okay, do you have iTunes on your computer?

What is the approximate purchase date of the iPhone?

Customer: replied 1 year ago.


Never use/probably don't have iTunes on my computer - but my husband has iTunes on his. Phone is at least a few years old - so I assume no warranty.


 


Are you saying it can't be fixed (at least by me)? Could this have anything to do with setting changes of some kind? What would cause this to happen, especially when playback on previous videos is normal?

Expert:  Randy replied 1 year ago.

I believe that it is a software issue, and a reload of the operating system will correct the problem, however there is no guarantee that the restore will fix it but it will let you know if it is software or hardware. If the restore does not correct the problem then it will be an internal hardware failure. The restore process will restore the iPhone to factory defaults and settings.
You can connect the iPhone to your husbands iTunes and back up your data and then restore and update your software. Be sure that you choose your iPhone name during the back up and restore process to keep from loading your husbands data and contacts onto your iPhone. If that happens you will lose your contacts. It will work fine as long as you choose your iPhone name.
>PLEASE CLICK HERE FOR INSTRUCTIONS<

Customer: replied 1 year ago.

My phone is currently indicating that I have a software update available - but when I click on 'Download and Install,'nothing happens. Could this update be a possible fix for the audio - or is the phone's failure to download the update (the download button is frozen, won't click) another symptom of the same problem?

Expert:  Randy replied 1 year ago.
The update will restore the operating system, it is safer to do it through iTunes after you back up your data. If you are trying it now with the iPhone it will need to be connected to wi fi.
Customer: replied 1 year ago.


When I tried to video something a few minutes ago, nothing happened when I touched the record button. I had to re-boot twice before it would work (still no audio).


 


Any idea what would cause a sudden software issue? Just random?


 


I guess I'll try the iTunes suggestion - and will let you know if it works.


 


Thanks, Randy.

Expert:  Randy replied 1 year ago.
If this turns out to be a software issue it will just be a glitch in the iPhones software, no real cause if you haven't loaded any new apps recently, and is probably long overdue for an update. Try the update and restore and let me know if you have any questions.Laughing
Expert:  ITTechChris replied 1 year ago.
Hi, I'd like to welcome you to Just Answer and Pearl.

I'm Chris, a Technician in Computers and Electronics.

You will need to verify that the microphone is working for phone calls and etc. If it is not, I highly advise getting the microphone tested.

If you list your iPhone model and I will give you further instructions if needed.

Please remember to rate.

Expert:  ITTechChris replied 1 year ago.
Hi again,

I am following up with your question to see how you are doing.

Do you need anymore help?
Customer: replied 1 year ago.


Sorry! I didn't forget about you; there was a problem with my account that was just resolved.


 


The updates didn't fix the audio problem (in fact, it caused some new problems). I spoke to a tech at Apple, who says I should back up all of my information, and do a full reset. I haven't done it yet, but will check back and let you know if it works.


 


Thanks....

Expert:  ITTechChris replied 1 year ago.
Thank you for following up.

To advise you on that back up, all you will need to do is hookup the iPhone to iTunes, there will be a message you can 'Backup', from there you can back it up and restore it. After you restore it, you can restore the back up.

Let me know how it goes.
ITTechChris, Technician
Category: Smartphones
Satisfied Customers: 1094
Experience: 6+ years of professional experience as a IT Technician
ITTechChris and 7 other Smartphones Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Ashik

    Smartphone Tech

    Satisfied Customers:

    382
    Experience with iPhone and other Smartphones
< Last | Next >
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Smartphone Tech

    Satisfied Customers:

    382
    Experience with iPhone and other Smartphones
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    267
    Experience in supporting and using smartphones.
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    156
    Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Smartphone Tech.

    Satisfied Customers:

    145
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Smartphone Expert

    Satisfied Customers:

    140
    Vast experience supporting and servicing smartphones, including IOS, Symbian and Android.
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    123
    20+Yrs in the computer/electronics service industry
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Technician

    Satisfied Customers:

    66
    Setup, manage and service over 50 smartphones for a local law firm including Androids, iPhones and Blackberries