Hi and Welcome. My Name is XXXXX XXXXX X look forward to assisting you today with your question.
Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.
Did you tried restoring it by putting it to DFU Mode ?
i have no idea how to do that could you help?
Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPhone will remain blank. Timing is critical when you put to DFU Mode
Let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until you are satisfied.
i didnt work. itunes wont acknowledge my phone
yes its a blank black screen now
what do you mean reconnect it to a different usb port? like plug it into the wall or replug it into this computer...
ok i plugged it into a different usb port in this computer and the screen is still black
no itunes is not recognizing it. I do have access to another computer. if i restart this computer will i lose contact with you? and how do I get back in touch with you?
ok it says it will let me restore it but that everything will be erased. this sucks. is there any other option?
okay its restoring right now. since this happened while I was trying to sync it with itunes on this computer should i worry that this might happen again if I attempt to connect it with this computers itunes? what do you think?
thank you soooo much! you are amazing! I will give you the best rating there is