and welcome to JustAnswer.com
I will do my best to help with your question
What you actually have to do to unlock the phone
is to open iTunes and select your phone to the left under Devices
then to the right you will have
Check for Updates and Restore button
you have to click on Restore button there
Phone will revert to original settings and you will get notification that your phone is unlocked
then you have to Restore from your backup
Please try this procedure please and let me know how it goes
Sounds good. Working on it.
Let me know how it goes and if you have any questions please write here
Transferring purchases to iTunes before Restore, as prompted by iTunes.
Keep me updated
Now downloading ios 6 to iTunes (the upgrade I did previously, of course, was direct from the cloud).
iTunes needs to download it as it's different as iCloud
I will wait here until we resolve the problem
So far so good: I got the message, "Congratulations, your iPhone has been unlocked"!
Restore in progress.
Shows remaining time at 16 minutes.
Everything went good, just for Restore to complete
and you should be good to go. Keep me updated
Restore completed but apps missing. Found that "Sync Apps" option was unchecked in iTunes. Syncing apps now.
In case that you miss any app that your previously bought, you can just re-download it without any charge
This is going to take a while. Looks like I'm fine. If there's some problem with the restore that I haven't seen yet, is there a way to check back with you.
Yes, you can always bookmark this page (add to favorites)
and open it in case you have any questions
Also you will receive this chat page link to your email address and can open it from there
Great job! Thanks for your help!