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Joe
Joe, Technician
Category: Smartphones
Satisfied Customers: 7117
Experience:  IPhone Technician Electronics
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my nokia C3 touch screen is not working. If I take the battery

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my nokia C3 touch screen is not working. If I take the battery out and leave it a while it goes ok for a short time but always recurs.

Hello,

Thank you for using justanswer.com, my name is XXXXX XXXXX I will be glad to assist you with your concern today.

When did you purchase the phone?

Thanks,

Joe

Customer: replied 4 years ago.

Hi,


I ordered it on June 5th 2011.


Thanks


Barrie

The first and only thing you can try is a reset/master reset/restore. And or remove and replace the battery as well if able to, if the problem remains then contact your service provider if purchased through them (not the manufacture of the phone) and tell them you need it replaced/repaired under the manufactures warranty, not insurance, you have to make that very clear. So long as you are not the reason it broke then it should be covered under warranty and they usually ship you out a brand new or refurb and then you mail the old defective one back to them.

There is a menu for screen calibration that you can attempt to use before it becomes no longer responsive however again I doubt that will have any effect on this problem.

If you need any further assistance just let me know.

Thanks,

Joe



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