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my iphone is telling me that it needs restored it cannot send

 

Customer Question

my iphone is telling me that it needs restored it cannot send or receive calls it told me to logon here it also said to plug into itunes

 



Already Tried:
nothing

Submitted: 281 days and 2 hours ago.
Category: Smartphones
Value: $47
Status: CLOSED
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Expert:  Kriptokrit replied 281 days and 2 hours ago.

Welcome!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.


Is there any error message?
Do you have iTunes installed on your computer?

Thanks!

Customer replied 281 days and 2 hours ago.

yes and it told me to plug into itunes

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Expert:  Kriptokrit replied 281 days and 2 hours ago.

Hi Jacquie,

Thanks for the reply.

Before we start I need to know do you have back up of your iPhone? Restoring process will delete all your data, so the first step will be to create back up.

If not please follow those steps:
1. Open iTunes on your computer
2. Connect your phone via USB cable
3. Right-click (or Control-click) the iOS device in iTunes under Devices and choose Back Up

Please let me if you have any difficulties. After backup procedure I'll provide you with the next step.

Thanks!

Customer replied 281 days and 1 hours ago.

i cannot find devices on itunes

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Expert:  Kriptokrit replied 281 days and 1 hours ago.

Please check the picture below - click here

 
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