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Richard
Richard, Smartphone Specialist
Category: Smartphones
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Experience:  Extensive Smartphone Issue Resolvement
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How do I retrieve a deleted voicemail on my blackberry tor

Resolved Question:

How do I retrieve a deleted voicemail on my blackberry torch?
Submitted: 2 years ago.
Category: Smartphones
Expert:  Richard replied 2 years ago.
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.

Can you please tell me who your Cell provider is?
Customer: replied 2 years ago.
AT&T
Expert:  Richard replied 2 years ago.
Thank you Aileen.

With Voicemail, the phone is not involved in any way in terms of storing the Voicemail.

All the functionality and the actual recording is done by the Cell provider. In your case this is AT&T.

Therefore it is down to the policy of AT&T as to how voice mail works and what is possible.

Unfortunatley with AT&T, there policy is as follows

Retrieve deleted voicemail messages
About Recovering, Replaying or Re-Saving Deleted Messages
Deleted messages can be recovered, replayed, and re-saved up to the time your voicemail call completes. Messages you delete during a voicemail call are purged from the system when you exit the playback menu/end the call (Hang Up the Call):

If a message is deleted and the call has ended, the message cannot be retrieved.
If a message is deleted, but the call has not ended, the message can be retrieved.

Checking Erased Messages
After a message is deleted, the voicemail system gives you the option to review deleted messages by pressing 1, 9. At this point, you will have access to your deleted messages and can replay them, then save or delete them.

Retrieve Deleted Messages
From the Message Playback menu, press 1, 9 to Check Erased Messages.
Press 9 to save the message in your mailbox, or press 7 to delete it again.

I am really sorry Aileen but it is not going to be possible to retrieve if you have already hung the call up (which I suspect you have).

If you require any additional information or asssitance, please do not hesitate to let me know.

In advance, Thanks for giving a positive rating! Ratings are how I receive credit for helping you today.

If you need further assistance for this problem before or after rating feel free to ask a follow up and I'll be
glad to help.

Thanks,
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 16836
Experience: Extensive Smartphone Issue Resolvement
Richard and other Smartphones Specialists are ready to help you
Customer: replied 2 years ago.
Thank you for the information.

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