Hi, my iPhone just died! It was on the side, fully charged working fine, when I went to check for emails the screen was black, it will not turn on and if I plug it in the recharge nothing happens! Help, I am going away on Tues and this is my only way of communicating. I recently downloaded iCloud and iTunes.Sally
Plugging in, the screen is totally unresponsive. I plugged in to the PC but it can't locate the device as it is not producing any power
Welcome!My nickname is Todd and I will be the expert working with you today to help resolve your problem.Before we start, please let me explain how this service works:Electronics troubleshooting is not always easy and sometimes I will not be able to solve your problem immediately, so if my first answer does not solve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative mark on my record). Please use "Reply to Expert" or "Continue conversation" button instead. When you are satisfied or your problem has been solved, please rate my answer with GOOD SERVICE or EXCELLENT SERVICE, as this is the only way I get credited for helping you.•ANSWER•iPhone is essentially a small computer, sometimes can be frozen or unresponsive and keep you from using the phone for anything else.Don't panic, there are several procedures that can fix this problem.Please follow the steps below:A. Press and hold the Sleep/Wake button and the Home button at the same time for at least 25 seconds (until the Apple logo appears).* Check the picture below - picture - click hereB. If that doesn't work, charge your phone for 10 minutes then repeat the previous procedure.Please let me know if that works. If not, I'll provide you with the next step. Please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button.Thank you.
Over 5 years of experience in Electronics support service.
Thank you, XXXXX XXXXX thank you!, all seems to be working OK.Sally
Hi, Sally. I'm glad that I could help.Thanks for using our service.Have a nice day.