hi my phone rings for a call but no other sounds on anything, text messafes, alerts, vidoes, music, games all with no sound, how do i fix this?
turning it on and off
Hello, thanks for your question. My name is XXXXX XXXXX X look forward to assisting you today and providing you with the best answer possible.I will need the brand and model of your phone please.
apple iphone 4s
Okay,Thank you. Please try this first.On your iPhone go to Settings, then General> then Reset> from there select Reset All Settings. Then try and see if the problem is corrected. Please let me know if this works if it does not we can try another option...Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.
if i do that do i loose anything saved on my phone?
No, it is safe, this will only reset the settings to factory default.
i have done this but problem is still there, no sounds
Okay, I am sorry for this difficulty, please try this next and let me know if it corrects the problem.This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot. Hold the Power button and the Home button down at the same time until the Apple logo appears, then release the buttons and allow your iPhone to reboot, then check to see if the sounds are working.
still not working
Try plugging and unplugging your headphones into the headphone jack a few times, then check. If no change try thoroughly cleaning the docking port at the bottom of the iPhone with a toothbrush, then check again. Please let me know if this works.
hi Randy still nothing, with or without head phones
Okay, can you give me the approximate purchase date please?
I am sorry, unfortunately there are no more options we can try. However your iPhone is covered under warranty for 12 months from purchase date.PLEASE CLICK HERE FOR WARRANTY INFO.
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iPhone: 1-800-MY-IPHONE (1-800-694-7466)
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