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I am not tech savvy. What are the steps to retrieve deleted

 

Customer Question

I am not tech savvy. What are the steps to retrieve deleted IM messages??

 



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Submitted: 303 days and 3 hours ago.
Category: Smartphones
Value: $39
Status: CLOSED
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Expert:  RichieMe replied 303 days and 1 hours ago.

Hi there and welcome.

Can you please tell me which IM program you are using?

Thank You

Customer replied 302 days and 17 hours ago.

yahoo messenger

Accepted Answer

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Expert:  RichieMe replied 302 days and 17 hours ago.

Thank you

These may be in Archives

Archives are saved in lightly encrypted .DAT files, and can only be viewed by the Yahoo! ID that created them. These archives are stored locally on your system, so the conversations held on one computer are only accessible from that computer.

Archives are not stored on the Yahoo! Messenger servers. If the archived messages are not set to "save," or if archives are missing or deleted from your computer, then they cannot be retrieved.

NOTE: Uninstalling Yahoo! Messenger will NOT remove these files.

To view your message Archives:

Sign in to Yahoo! Messenger.
Select Contacts in the main menu.
Select Message Archive.

This displays the archive, with messages organized by your contact names.

If you require any additional information, please do not hesitate to let me know BEFORE RATING MY SERVICE.

Expert TypeSmartphone Specialist
Category: Smartphones
Pos. Feedback: 89.6 %
Accepts: 429
Answered: 6/24/2012

Experience: Extensive Smartphone Issue Resolvement

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Customer replied 302 days and 17 hours ago.

Thanks. How do I find those archive files?

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Expert:  RichieMe replied 302 days and 17 hours ago.

It will load them automatically (only way to view them) if you follow my steps.

If you do not see any deleted messages, then it means they are not available sorry.

Feel free to let me know if you need more information.

 
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