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I have a Samsung SPH on Boost Mobile prepaid and I just downloaded

 

Customer Question

I have a Samsung SPH on Boost Mobile prepaid and I just downloaded an app for online radio over the phone, but I can't hear any sound.

Submitted: 318 days and 17 hours ago.
Category: Smartphones
Value: $15
Status: CLOSED
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Expert:  RichieMe replied 318 days and 3 hours ago.

Hi there and welcome

It can be that the APP only directs the sound to the Headphone Jack as some apps do this.

Can you connect headphones to the phone and check this please.

If it still does not work on the head phones, please tell me the name of the App.

Thank You

Customer replied 317 days and 23 hours ago.

Not happy with your answer. Headphones do not work. Soft reset does not work

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Expert:  RichieMe replied 317 days and 22 hours ago.

ok, but can you please tell me the name of the App you are using?

Customer replied 317 days and 22 hours ago.

Knon radio for android

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Expert:  RichieMe replied 317 days and 22 hours ago.

Thank you,

There are two types of volume, one for ringing and one for application sounds.

Just to be sure, as the App is loaded and playing radio, can I check that you are then increasing the volume please as this will increase it for the App.

If you have done this, please let me know

Customer replied 317 days and 18 hours ago.

Downloaded audiomanager, media volume set to max

Accepted Answer

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Expert:  RichieMe replied 317 days and 17 hours ago.

ok, can you go to Settings, Applications, Manage Applications

Make sure All is selected, so all Apps are listed.

Look for Knon radio, press on it and select clear data

Then run the app and tell me please if it is playing correctly

If not, please let me know

Expert TypeSmartphone Specialist
Category: Smartphones
Pos. Feedback: 89.1 %
Accepts: 445
Answered: 6/25/2012

Experience: Extensive Smartphone Issue Resolvement

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