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att plan family and freinds.I have an Iphone which gets mailminternet

Customer Question

att plan family and freinds.
I have an Iphone which gets mailminternet but no message or phone srvice
I have a wirless router and the iphone signs on to the system
my laptop works and my majicjack plus
my iphone in settings shows no network
what do I do.
Bill Garrison
XXX-XXX-XXXX Iphone att number

Already Tried:
checked router visited att center in Topeka 6-19-12 which rebooted the phone

Submitted: 300 days and 10 hours ago.

Category: Smartphones

Value: $15

Status: CLOSED

Accepted Answer

Expert: beboo replied 300 days and 8 hours ago.

beboo :

Hello and thank you for contacting JustAnswer, a third party paid expert support site. My name is XXXXXXX XXX I'd be glad to assist you with your issue.

beboo :

When did this issue start or has it never worked since you got it?

Customer :

It has never worked at home. Where there is an ATT tower no problem. At home reception is not posssible. So I set up a wifi system. My laptop and magicjack plus work. The iphone shows wifi reception and gets mail and internet, not message or phone

beboo :

Ah, I understand - so you have little/no AT&T reception at home, then?

Customer :

In settings under general-About- it shows Network Not avialable

beboo :

Ah, ok. What you would need is called an AT&T Microcell. What this does is use your internet connection at home to create an AT&T cell tower "in your house"

beboo :

So, all you would need is a small piece of equipment, you plug it into your router and you would have AT&T service.

beboo :

This is what you need: http://www.att.com/standalone/3gmicrocell/

beboo :

You can order it online or stop by a store if you are close enough and just ask them for a Microcell

beboo :

Does this information help you?

Customer :

I cannot read the answer. Just answer keeps asking me to login. I am a first time user and I am having trouble getting to your answer to see if it works.

beboo :

Can you see this reply?

Customer :

yes

beboo :

Ok, I'm going to try to paste my response again for you.

Customer :

okay

beboo :

Ah, ok. What you would need is called an AT&T Microcell. What this does is use your internet connection at home to create an AT&T cell tower "in your house"

So, all you would need is a small piece of equipment, you plug it into your router and you would have AT&T service.

This is what you need: http://www.att.com/standalone/3gmicrocell/

You can order it online or stop by a store if you are close enough and just ask them for a Microcell

Customer :

My account says I have been charged $15.00 dollars. I hope thiscovers your time

beboo :

Yes, that is fine. Were you able to see my response?

Customer :

Yes . You were very helpful

beboo :

Great - if you are satisfied and have no further questions, you can rate me by clicking in the lower right.