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I downloaded the software upgrade for my IPhone 4 but lost

 

Customer Question

I downloaded the software upgrade for my IPhone 4 but lost all of my phone numbers,text messages and emails

 



Already Tried:
searched my phone and went to the phone store

Submitted: 294 days and 7 hours ago.
Category: Smartphones
Value: $39
Status: CLOSED
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Expert:  vinodvmenon2005 replied 294 days and 7 hours ago.

Hi

Sorry to hear that you lost your information from the phone..:(

A connection failure would have happened when you attempted the update.

Unfortunately, we cannot get those data back unless a backup is stored in your computer...:(

What we gonna do now is just a gambling. Let's first check whether the backup is stored in your computer. If yes, that would be great. Otherwise, to be honest with you, we don't have a different choice other than to type everything in again manually or transfer from other iOS device of yours.

Let's open iTunes - click on edit menu at the top (where it shows file, edit, view, controls etc).

Click on edit - preferences - devices.

Do you see an iPhone backup there - dated prior to when you did the restore?

Thank you
Vinod

Accepted Answer

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Expert:  vinodvmenon2005 replied 294 days and 7 hours ago.

If you have an older backup, connect your iPhone. Now your iPhone name will be listed to the left side of iTunes, below "devices"

RIGHT click on the iPhone name and select "restore from backup"

Expert TypeCustomer Service
Category: Smartphones
Pos. Feedback: 88.3 %
Accepts: 234
Answered: 6/15/2012

Experience: Experience in supporting and using smartphones

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