Login|Contact Us
Question and Answer

Smartphones

Ask a Smartphones Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

Hi,I am having again sync problems between my BB9900 and

 

Customer Question

Hi,
I am having again sync problems between my BB9900 and Outlook 2007. I have my most up to date list of contacts in my BB (838 contacts) but am missing most of them in my Outlook (Only 111). I have tried so many thinks in trying to solve this issue but nothing works.
BTW, the contacts are split in 3 different address books (2 gmail and 1 rogers).
Please help!!! How can I have all my contacts in Outlook?
Thanks,
Daniel.

 



Already Tried:
http://www.getblackberry.info/resolving-issues-with-multiple-address-books-or-restore-file-has-address-book-%E2%80%93-all/

Submitted: 326 days and 7 hours ago.
Category: Smartphones
Value: CA$25
Status: CLOSED

Accepted Answer

Picture
Expert:  RichieMe replied 326 days and 6 hours ago.


RichieMe :

Hi there Daniel and welcome

RichieMe :

Can you please do the following

RichieMe :

Download and install (if you dont already have it) Blackberry Desktop Manager from here

RichieMe :

http://us.blackberry.com/apps-software/desktop/

RichieMe :

Then connect the blackberry and synch it to the Blackberry Manager

RichieMe :

once done

RichieMe :

1- Click intellisync.
2- Click Configure PIM.
3- Select Address book.
4- Click Choose.
5- From the available applications select: ASCII Importer / Exporter
6- In Operation: select export
7- in file name: create a destination fiename with a CSV extention.
8- Click Ok.(2)
9- on the intellisync window click synchronize now.

RichieMe :

It will make a CSV file for you

RichieMe :

in outlook, click File, Import/Export

RichieMe :

Import the CSV and this will bring the contacts into outlook

RichieMe :

if you have any difficulties, please do not hesitate to let me know

Customer :

Hi,

Customer :

Where do I find intellisync?

Customer :

I just can't find any of the sync features that you are describing in your instructions. I have the desktop software version 6.1.0.36

Customer :

Please let me know where to find all this to try what you are suggesting.

Customer :

Thanks

RichieMe :

ok, for version 6, please do the following

RichieMe :
  1. Start the BlackBerry Desktop Software application.
  2. Select Organizer.
  3. Select Address Book.
  4. Click on Setup.
  5. Select ASCII Importer/Exporter.
  6. Click on Next.
  7. Select One way sync from device.
  8. Click on Options.
  9. Select Comma.
  10. Click on Browse.
  11. Browse to a location where you want to save the file.
  12. In the file name box, enter a name for you file and add .csv to it (e.g. contacts.csv).
  13. Click Open.
  14. A dialog will appear saying This file does not exist. Create this file?
  15. Click on Yes.
  16. Click on Next.
  17. You will see a dialog saying Congratulations. You have successfully configured the product...
  18. Click on Finish.
  19. Click on OK.
  20. You will be returned to the Organizer screen. Make sure the Address Book is checked and click on Sync to generate the .csv file.
  21. The file will be saved in the location selected in step 11.

Customer :

Hi,

Customer :

again...

Customer :

It only chooses one of the address books....the one with the least number of contacts...there are still 2 other address books with the contacts that are not synced with my Outlook.

Customer :

What do you suggest?

RichieMe :

ok, go to the Appworld

RichieMe :

get an app called Contacts to Excel and download and install this please

RichieMe :

then try with this app

Customer :

significant progress but we are not there yet.

Customer :

i got the excel sheet...then, I had to name the range of data in order to import it.

RichieMe :

into outlook?

Customer :

now i am only able to import the name of the contact and the company...although the rest of the info is in the file, I am not been able to import it.

Customer :

yes

RichieMe :

is it an xls or CSV file?

Customer :

xls

RichieMe :

ok, change it to a CSV file

RichieMe :

then import please

Customer :

i also tried by converting the file into csv

Customer :

same outcome

Customer :

only name and company

RichieMe :

are the other fields in seperate columns?

Customer :

yes

RichieMe :

can I have a look at one of the files?

Customer :

well the files have absolutely all my contacts so that is king of private...can I send you an edited file showing the structure of the sheet>

Customer :

?

Customer :

sorry for the typos

RichieMe :

no problem, and yes this is ok

RichieMe :

i just want to import here and see the problem

Customer :

how can i share the file

RichieMe :

go to www.wikisend.com

RichieMe :

upload it there and give me the download link please

Customer :

http://wikisend.com/download/933106/Contacts for review.xlsx

RichieMe :

ok, looking now

RichieMe :

ok, saw the problem

RichieMe :

open it in excel, save it as a excel 2003 file (xls)

RichieMe :

then import, but on the final stage, you see the button Map Fields

RichieMe :

Click this and drag the fields from the left to the correct field on the right

RichieMe :

once done, import and it works then

RichieMe :

let me know if you have any difficulties please

RichieMe :

how is it proceeding?

Customer :

Hi.I finally got a chance to follow your instructions and fix the initial problem. Now, all my contacts are in my Outlook. But this problem triggered something else as not every time I sync with the BB Desktop I get an Intellisync "Connector Specific Message" associated to syncing my calendar to the BB9900.

Customer :

What can I do to solve that problem?

Customer :

I was able to narrow down the issue to the calendar and also I tried to reinstall the Desktop software

RichieMe :

This is caused by corrupted organiser data and you need to find it and remove

RichieMe :

To do this

RichieMe :
  1. Connect the BlackBerry smartphone to your computer.
  2. Open the BlackBerry Desktop Software.
  3. Click Organizer on the left side of the screen.
  4. Clear all of the organizer data check boxes except for one and click Sync.

    If the synchronization process completes, go through steps 3 and 4 and select a different organizer data check box to determine which one is unable to complete.

Customer :

As mentioned the calendar data casued the issue. I also created the tif.log file associated tot his error but cannot find the corrupted data

RichieMe :

ok, you need to go one by one through each calendar item and remove them till you find the corrupted one

RichieMe :

Sorry but there is no way around this

Customer :

but then I will loose all my calendar items...how can I manage that?

RichieMe :

you cant

RichieMe :

one of them is corrupted

RichieMe :

and until you remove it, you cannot synch

RichieMe :

where is this calendar

RichieMe :

in outlook?

RichieMe :

if so, backup the calendar first

RichieMe :

then remove the appointments one by one till you find the corrupted one

RichieMe :

when you do, restore the backup and you can just delete that one entry

RichieMe :

To unlock the device, please follow the instructions on this link

RichieMe :

http://www.redmondpie.com/unlock-samsung-galaxy-s-ii-with-sim-unlock-code-finder-app-how-to-tutorial/

RichieMe :

If you have any difficulties, please do not hesitate to let me know

RichieMe :

and please remember to click Accept and take care

RichieMe :

Sorry, please ignore the previous 4 lines

RichieMe :

there was an issue with the chat

RichieMe :

did you get my last information regarding the calendar?

Customer :

i will follow your instructions...

Customer :

i assume i have to delete the calendar activities from outlook...correct?

RichieMe :

correct

RichieMe :

and then try synching until the error stops

RichieMe :

then you found the appointment

RichieMe :

it synchs newest to olders

RichieMe :

so you ca kind of guess depending on how long it synchs before the error appears

Expert TypeSmartphone Specialist
Category: Smartphones
Pos. Feedback: 89.1 %
Accepts: 412
Answered: 5/14/2012

Experience: Extensive Smartphone Issue Resolvement

Ask this Expert a Question >
 
Tweet

5 Technicians are Online Right Now

Ask Your Question Now
Ask A Technician
Type Your Smartphones Question Here...
characters left:

Top Smartphones Experts

See More Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
195 Technicians are Online Now
Type Your Smartphones Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us
© 2003-2013 JustAnswer LLC