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I have an I phone 4 s and my phone is not ringing...I have

 

Customer Question

I have an I phone 4 s and my phone is not ringing...I have everything turned on and it still will not ring, what am I doing wrong.

 

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Computer OS: Other
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Submitted: 400 days and 9 hours ago.
Category: Smartphones
Value: $30
Status: CLOSED
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Expert:  Josh replied400 days and 9 hours ago.

Hi! My name is XXXXX XXXXX X will be assisting you. Do not forget to rate my answer quality and press Submit before you go. Let's get started!

Do you have a custom ringtone setup or is it a default ringtone?

Customer replied400 days and 8 hours ago.

One of the Apple ringtones the came with the phone

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Expert:  Josh replied400 days and 8 hours ago.

On the left side of the phone please make sure the lever at the very top is all the way up. (It is the lever above the + volume button)

Customer replied400 days and 8 hours ago.

The ringer volume is way up...in the sounds screen I have vibrate off change with buttons on what else is there.

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Expert:  Josh replied400 days and 8 hours ago.

Please press the VOLUME UP button on the left hand side of your iPhone and make sure the Volume is all the way up

Customer replied400 days and 8 hours ago.

Everything on the left side is up

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Expert:  Josh replied400 days and 8 hours ago.

Click on Settings then Sound

Under Ringer and Alerts - Make sure the slider is all the way to the right

and make sure the Ringtone is set to Marimba. Now try calling your phone again

Customer replied400 days and 8 hours ago.

ok....by changing the ringtone it worked, does that mean I can only use that ringtone?

Accepted Answer

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Expert:  Josh replied400 days and 8 hours ago.

Try changing it back to the one you had before and calling. You can also try using the other ringtones

Expert TypeTechnician
Category: Smartphones
Pos. Feedback: 81.3 %
Accepts: 29
Answered: 5/14/2012

Experience: Smartphone support

Ask this Expert a Question >
Customer replied400 days and 7 hours ago.

it worked, so if it happends again just change the ringtone back and that should do it. Thanks

 
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